Customer Service

Pelican Products Online Distribution is a proud distributor of high quality flashlights and protector cases. All sales are conducted at www.PelicanProductsOnline.com. Thank you for visiting Pelican Products Online Distribution. Pelican Products Online Distribution provides products and services under the following terms & conditions. If you shop at Pelican Products Online Distribution, you accept these terms & conditions.

Payment Options

We accept Visa, MasterCard, and American Express cards. Simply enter your credit card information and billing address at checkout. Orders usually ship within 7-12 business days of receiving cleared payment. All prices are in U.S. dollars.

Credit Application

If your company would like to be considered for an Open Account (minimum order volume: $2,500.00), please download and complete our Credit Application (PDF). You may submit your application by mail to the following address:

Pelican Products Online Distribution
Attn: Credit Department
3300 Sepulveda Blvd.
Torrance, CA 90505

You will be notified by Email when your account is approved. Afterwhich you will be able to purchase products on-line up to the limit of your credit. Our open account terms are Net 30 days from date of Invoice. The Invoice date is the date of shipment. Credit applications must be completed in advance and approved by Pelican Products Online Distribution's credit department prior to shipment. Allow 10 working days for Open Account approval.

Products Pricing

Product pricing and availability are subject to change without notice. Prices listed are for online purchases only. For sales questions, please contact 1-866-551-7763 or sales@PelicanProductsOnline.com

Large Order & Volume Discount

Ordering Miscellaneous Parts

Order Acceptance Policy

Order confirmations do not indicate our acceptance of your order. Pelican Products Online Distribution (PPOD) reserves the right to accept or cancel any order for any or no reason. All orders must establish an acceptable method of payment.

Pelican Products Online Distribution (PPOD) may require verifications or additional information before processing your order. Missing, incorrect, or fraudulent information may result in order cancellation without prior notice.

Shipping Policy

Pelican Products Online Distribution (PPOD) ships orders Monday through Friday via UPS Ground or FedEx Ground. Average ground delivery time is 7-12 business days of receiving cleared payments on all IN-STOCK items. Orders placed after 12:00 PM PST will be processed the following business day. If your order will be shipped to a location different than the billing address, that location must be on file with your credit card company. Pelican Products Online Distribution will contact your credit card company to verify the shipping address on all orders.

Orders placed on Pelican Products Online Distribution (PPOD) will be shipped via UPS or FedEx Ground to street deliverable addresses only. Orders placed with only a P.O. Box address will be cancelled.

Pelican Products Online Distribution (PPOD) does not ship internationally.

Pelican Products Online Distribution may require verifications or additional information before processing your order. Missing, incorrect, or fraudulent information may result in order cancellation without prior notice.

Will-Call Pickup Policy

If you wish to pickup your products from our warehouse in Torrance, California, please select Will-Call option during the checkout process.  We will contact you with an instruction upon receiving your order.  If you have any questions, please feel free to call us at (866) 551-7763.  

Sales Tax

We are required by law to collect 8.5% CA Sales Tax on all orders that ship to destinations within California. Orders shipped anywhere else in the United States are not subject to sales tax.

Return and Exchange Policy

You may return unopened items within 30 days of delivery for exchange or credit, shipping & handling is not refundable. Customers returning items for credit will be charged a 20% restocking fee. Customers returning items for exchange will be bill or credited the difference and also will be charged the new shipping & handling costs.

Warranty and Lifetime Product Guarantee

Pelican guarantees its products for a lifetime against breakage or defects in workmanship. Pelican cases are guaranteed to be watertight to a depth of 3 feet for 30 minutes (IP 67) unless otherwise stated if properly closed with undamaged o-ring in place. Pelican’s liability is limited to the case and not its contents. This guarantee does not cover the lamp or batteries (rechargeable or alkaline) for lights. Any liability, either expressed or implied, is limited to replacement of the product. This guarantee is void if the Pelican™ product has been abused beyond normal and sensible wear and tear. This guarantee does not cover shark bite, bear attack or damage caused by children under five. To return your product on warranty, contact Pelican directly at 1-800-473-5422 (310-326-4700 inside CA) for a return authorization.

Copyright Information

All content at Pelican Products Online Distribution, including graphics, logos, icons, text, and images, is the property of PelicanProductsOnline.com, Pelican.com and is protected by U.S. and international copyright laws.